Terms & Conditions

Welcome to CraftCasino — a premium UK-licensed online casino platform designed for players who appreciate quality, fairness, and transparency. Before registering an account or claiming any promotional offer, all players are required to read and accept these Terms & Conditions in full. By accessing any part of the CraftCasino platform, players confirm their agreement to be bound by the rules outlined below.

These terms are governed by UK law and apply exclusively to players residing in the United Kingdom. CraftCasino operates under a licence issued by the UK Gambling Commission (UKGC), ensuring that all activity on the platform meets the highest regulatory standards in the industry.

1. Eligibility and Account Registration

To open an account with CraftCasino, players must meet the following requirements:

• Be at least 18 years of age
• Be a resident of the United Kingdom
• Provide accurate and truthful personal information during registration
• Not currently be self-excluded from gambling services
• Hold only one account per person, household, or IP address

CraftCasino reserves the right to request identity verification documents at any point. This includes, but is not limited to, a valid passport or driving licence, proof of address dated within the last three months, and proof of payment method. Accounts may be suspended until verification is complete.

Any attempt to register multiple accounts, provide false information, or circumvent identity checks will result in immediate account closure and forfeiture of any associated funds.

2. Account Security

Players are solely responsible for keeping their login credentials secure. CraftCasino will never ask for your password via email, live chat, or telephone. If players suspect that their account has been accessed without authorisation, they must contact the support team immediately.

Two-factor authentication is available and strongly encouraged for all accounts. Players who share their login details with third parties do so entirely at their own risk.

3. Deposits and Withdrawals

3.1 Deposits

CraftCasino accepts a wide range of payment methods tailored to UK players. Minimum deposit amounts and processing times vary by method. All deposits are credited to the player’s account in British Pounds (£).

3.2 Withdrawals

Withdrawals are processed to the same payment method used for the original deposit wherever possible. All withdrawal requests are subject to a mandatory verification check before funds are released. Standard withdrawal processing times are as follows:

CraftCasino does not charge withdrawal fees, though players should be aware that their bank or payment provider may apply their own charges.

4. Bonuses and Promotions

CraftCasino currently offers a welcome bonus of Play With Up to £3,000 Bonus Funds + 50 Free Spins. All bonuses are subject to the following standard terms:

4.1 Wagering Requirements

• Welcome bonus funds carry a 35x wagering requirement before withdrawal
• Free spins winnings carry a 40x wagering requirement
• Wagering must be completed within 30 days of the bonus being credited
• Only eligible games contribute to wagering — table games and live dealer titles may contribute at a reduced rate or not at all

4.2 Bonus Eligibility

• Welcome bonuses are available to new players only
• Only one bonus may be active at any given time
• CraftCasino reserves the right to withdraw or amend any promotional offer at any time
• Bonuses obtained through multiple accounts or fraudulent activity will be voided

4.3 Game Contribution Table

5. Responsible Gambling

CraftCasino is committed to promoting responsible gambling across its entire platform. The following tools are available to all registered players:

• Deposit Limits — set daily, weekly, or monthly deposit caps
• Session Time Limits — receive alerts after a set period of play
• Self-Exclusion — temporarily or permanently restrict access to your account
• Reality Checks — pop-up reminders during active gameplay
• Cooling-Off Periods — take a break from gambling for a set number of days

Players who feel their gambling may be becoming problematic are encouraged to seek support from organisations such as GamCare, BeGambleAware, and Gamble Aware. CraftCasino is registered with GAMSTOP, the UK’s national self-exclusion scheme.

6. Prohibited Activities

The following activities are strictly prohibited on the CraftCasino platform:

• Attempting to exploit bugs, glitches, or technical errors for financial gain
• Using automated software, bots, or scripts during gameplay
• Engaging in any form of collusion, match-fixing, or coordinated bonus abuse
• Opening an account on behalf of another individual
• Participating from jurisdictions where online gambling is prohibited
• Any form of money laundering or fraudulent financial activity

Violation of these rules will result in immediate account suspension, forfeiture of funds, and referral to relevant authorities where appropriate.

7. Game Fairness and RNG

All casino games available at CraftCasino use certified Random Number Generator (RNG) technology. The platform is audited by independent third-party testing bodies to ensure fair and unbiased outcomes across all titles. Return-to-Player (RTP) information for each game is available within the game interface.

8. Privacy and Data Protection

CraftCasino is fully compliant with the UK General Data Protection Regulation (UK GDPR). Player data is collected and processed solely for the purposes of account management, regulatory compliance, fraud prevention, and marketing (where consent has been given). Players may request access to, correction of, or deletion of their personal data at any time by contacting the CraftCasino Data Protection Officer.

Data is never sold to third parties. For full details, please refer to the CraftCasino Privacy Policy.

9. Intellectual Property

All content published on the CraftCasino website, including text, graphics, logos, and software, is the intellectual property of CraftCasino or its licensors. Reproduction, redistribution, or commercial use of any materials without prior written consent is strictly prohibited.

10. Limitation of Liability

CraftCasino shall not be held liable for any losses arising from:

• Technical disruptions or server downtime beyond reasonable control
• Player error or misuse of platform features
• Losses sustained during normal gameplay
• Third-party payment processing delays

To the maximum extent permitted by applicable UK law, CraftCasino’s liability is limited to the value of funds held in the player’s account at the time of any dispute.

11. Amendments to Terms

CraftCasino reserves the right to update or revise these Terms & Conditions at any time. Players will be notified of material changes via email or an in-platform notification. Continued use of the platform following any update constitutes acceptance of the revised terms.

12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. In the event of a dispute, players are encouraged to contact the CraftCasino support team in the first instance. If a satisfactory resolution cannot be reached, players may escalate their complaint to the Independent Betting Adjudication Service (IBAS) or the UK Gambling Commission.

For any queries regarding these terms, please contact the CraftCasino support team via live chat or email at [email protected].